Terms of Service

These terms are between WASTEFLUX LTD (company 17273695), we or us, and the business that subscribes to BrokerFlux, you. They apply when you create an account or use the service.

This is a business-to-business agreement. If you are subscribing on behalf of a company, you confirm you are authorised to bind it.

BrokerFlux is software for running a waste-brokerage business — bookings, suppliers, scheduling, invoicing, payments and reporting. We grant you a non-exclusive, non-transferable right to use it for your own business for as long as your subscription is paid up.

We develop the product continuously. Features may be added, changed or withdrawn. If we withdraw something you materially rely on, we will give you reasonable notice.

• You are responsible for everything done under your account, and for keeping credentials secure.
• Each named user must have their own login. Do not share accounts.
• Tell us promptly if you believe an account has been compromised.
• You are responsible for your users' compliance with these terms.

You must not:

• Break the law, or use the service to help anyone else do so.
• Upload malicious code, or attempt to gain unauthorised access to the service or to another customer's data.
• Interfere with the service's operation, or place a deliberately unreasonable load on it.
• Copy, resell or white-label the platform itself to third parties without our written agreement.
• Reverse-engineer the software, except to the extent the law says you may.
• Send messages through the service that you have no lawful basis to send.

We may suspend access immediately where we reasonably believe there is a security risk, unlawful activity, or a breach of this section, and on notice where fees are unpaid. We will tell you why and restore access once resolved. Suspension does not end the agreement or your obligation to pay for the period.

Your data remains yours. You grant us only the licence needed to host, process, back up and display it in order to provide the service, and to do the things listed in section 6. We do not sell it, and we do not use the operational data you put into the platform to train AI models.

You are responsible for having the right to put that data into the service, for the lawfulness of what you collect, and for telling the people it concerns what you do with it. You can export your data at any time while your subscription is active.

We hold your operational data — your customers, your suppliers and your jobs — on your behalf, and we do not browse it. This section is your documented instruction authorising us to access it, and only for these purposes:

• To operate, maintain, secure and improve the service, including diagnosing errors and performance problems.
• To provide support, and to investigate or fix a fault.
• To investigate suspected fraud, abuse, security incidents, non-payment or a breach of these terms, and to enforce them.
• To comply with the law, or to respond to a lawful request from a regulator, court or law-enforcement body.
• To do something you have specifically asked us to do.

We take the minimum needed for the purpose. Access is limited by role; where an administrator views the platform as your account shows it, that session is time-limited and every action in it is recorded against the individual. We will produce those records to you on request.

Where the law compels disclosure, we will tell you first unless we are prohibited from doing so.

Where we process personal data on your behalf, you are the controller and we are the processor. Our Privacy Policy describes what we handle and who we engage. The following terms apply, as UK GDPR Article 28 requires.

• Subject matter and duration: provision of the service, for the term of your subscription.
• Nature and purpose: hosting, storage and processing so that you can run your brokerage.
• Data and people: contact and transaction details of your customers, suppliers, drivers and staff.
• Instructions: we process only on your documented instructions — these terms, the Privacy Policy, and your use of the product being those instructions — unless the law requires otherwise, in which case we will tell you unless prohibited.
• Confidentiality: everyone with access is bound by confidentiality obligations.
• Security: we maintain appropriate technical and organisational measures, including encryption of personal data in transit and at rest, separation of each customer's data at the database level, role-based access control and audit logging.
• Sub-processors: those listed in the Privacy Policy are authorised. We will give notice before adding one, and you may object on reasonable data-protection grounds; if we cannot resolve your objection you may terminate the affected service.
• Transfers: where personal data goes outside the UK or EEA it is covered by the UK International Data Transfer Addendum, EU Standard Contractual Clauses, or an adequacy decision.
• Assistance: we will help you, so far as reasonable, with data-subject requests, breach notification and impact assessments.
• Breach: we will notify you without undue delay after becoming aware of a personal data breach affecting your data.
• Deletion: on termination we delete or return personal data, save what the law requires us to keep.
• Audit: we will make available the information needed to demonstrate compliance, and allow audits on reasonable notice, no more than once a year unless a regulator requires more.

We may create statistics and insights from how the service is used — for example typical container prices by region, or how long jobs take to complete — and use them to run and improve the product, and to publish industry benchmarks.

We may do this only with data that has been irreversibly anonymised and aggregated. It will never identify you, your customers, your suppliers or any individual, will never be traceable back to your business, and we will never publish anything that discloses your commercial terms. Anything that could be traced back is your data and section 6 governs it instead.

• Fees are those on your chosen plan, payable in advance, and exclusive of VAT unless stated.
• Subscriptions renew automatically for successive periods unless cancelled before the renewal date.
• We may change prices with at least 30 days' notice, taking effect at your next renewal.
• If payment fails we may suspend access after giving you notice and a reasonable chance to fix it.
• Fees already paid are not refundable except where the law requires.

Any free trial runs for the stated period and may be withdrawn or changed. Card payments are processed by Stripe on their own terms; card details are entered into Stripe's own form and are never held by us. Payouts you make to suppliers run through the provider you connect.

If you introduce another brokerage business to BrokerFlux and they subscribe, both of you receive account credit. This section sets out the whole of that programme and forms part of this agreement.

Who may refer. Any customer on the Essentials, Professional, Premium or Enterprise plans. Accounts on our internal partner plan may not take part. A reward is earned only where the business you introduce buys Essentials, Professional or Premium; Enterprise is negotiated individually and carries no referral reward on either side.

Who may use a code. A referral code may only be used by an account that has never made a payment to us, and only at the moment of that account's first payment. It cannot be applied to an account that already pays us, added to a subscription that is already running, or used more than once. Your own code cannot be redeemed by anyone until you hold an active, paid subscription yourself — you may share it during a trial, but it earns nothing until you have paid.

What each side receives. Both sides receive the same amount, set by the plan and billing cycle the new customer is on:

Those amounts are stated exclusive of VAT, on the same basis as the plan prices in section 9. VAT is then charged on your invoice in the usual way, and credit is applied so that both sides of a referral receive the same benefit.

When credit is granted. The new customer's credit comes off their first invoice. Your credit as the referrer is granted when their payment clears, if they bought an annual plan, and once they have paid three months of their subscription, if they bought a monthly plan. If you are on an Enterprise plan we record your credit and apply it at your next renewal, because those subscriptions are billed by arrangement rather than automatically.

If the new customer changes plan. Until your reward is granted, it follows them. If they move to a different plan or billing cycle we re-set the amount to the figure in the table above for the plan they moved to, which may be more or less than the original, and your reward is then granted once they have paid three months' worth of that plan. Everything they have already paid us counts toward that, including what they pay when they make the change itself. A reward already granted is not re-set. Where a customer moves onto a plan we price by arrangement rather than publish, we leave the recorded reward as it stands and settle it with you directly.

What credit is. Credit is money off your account and nothing else. It is applied automatically to your next invoice, and anything left over carries forward to the one after. It is never paid out as cash, is not refundable, cannot be exchanged for anything else, and cannot be transferred, assigned or sold to anyone. Credit expires 24 months after it is granted, and anything unused at that point lapses.

How much you can earn. Credit earned in any rolling twelve months is capped at the annual value of your own subscription. Beyond that we stop accruing credit and will instead agree a partner arrangement with you, which is the right footing for that volume of introductions and this programme is not. Where your plan is priced by arrangement rather than published, we use the annual value recorded on your account, or the annual value of our highest published plan if there is none. The cap applies to your side alone: where a reward would take you past it we reduce or withhold your credit only, and the business you introduced still receives theirs in full. We assess your remaining limit at the point a reward is earned, and you can see how much of it is left at any time on the referrals page in your account.

When a reward is reversed. We may cancel a reward already granted, or withhold one not yet granted, where:

• the payment it was earned on is refunded, credited or otherwise reversed;
• a Direct Debit indemnity claim or a card chargeback is raised against that payment;
• the referred account downgrades within its first billing period;
• the referred account stops paying before your reward has been earned — a reward still pending six months after their last payment lapses;
• the referral turns out to be fraudulent, or to breach this section.

Where the credit has already come off an invoice, we may charge the amount back to the account that received it.

What is not allowed.

• Referring yourself, or an account you already hold.
• Referring a business you own or control, or one under common control with yours.
• Two accounts referring each other, or referrals passed around a circle of accounts.
• Posting your code publicly to voucher, coupon, discount or cashback sites.

We review every referred sign-up before approving it, and we may withhold or reverse a reward where we reasonably suspect any of the above. Section 4 applies to referrals as it does to everything else.

Changing or withdrawing the programme. We may change the reward amounts or the rules, or withdraw the programme altogether, on notice. Changes are not retrospective: a reward already earned is honoured on the terms it was earned under, subject to the reversal and expiry rules above.

• You may cancel at any time, effective at the end of the current billing period.
• Either of us may end this agreement on 30 days' written notice.
• Either of us may end it immediately if the other materially breaches and does not remedy it within 30 days, or becomes insolvent.
• On termination your access stops and, after 30 days, your data is deleted. Export before then.

We aim to keep the service available at all times and will give reasonable notice of planned maintenance. We do not currently offer a contractual uptime guarantee, and we would rather say that plainly than promise a figure we do not measure against a service credit.

Support is by email to admin@wasteflux.co.uk during UK business hours.

We encrypt personal data in transit and at rest, separate each customer's data at the database level, restrict access by role and log administrative access. The Privacy Policy sets out the detail.

Reporting a problem. Anyone — customer or not — can report a suspected vulnerability or incident to admin@wasteflux.co.uk. We will acknowledge within two working days. We will not pursue anyone who reports a genuine finding in good faith and does not access or alter other people's data.

Your part. Keep credentials secure, remove users who leave, and tell us promptly if you suspect an account has been compromised. We are not responsible for loss caused by credentials you failed to protect.

The service can connect to third parties — accounting, payments, payouts, messaging, mapping and government registers. Where you connect one using your own credentials, that is your relationship on their terms. We are not responsible for those services, their availability or their charges.

The platform checks certain details against official sources — a supplier's VAT registration with HM Revenue & Customs, a company's details with Companies House. Those checks run under our own registered software credentials. We do not ask for, and do not store, your HMRC sign-in details.

BrokerFlux is not approved, accredited, certified or endorsed by HMRC or by any other government body, and nothing in the product or our marketing should be read as saying otherwise. Where an official source is unavailable or its answer is incomplete, the platform will say so rather than guess.

You remain responsible for your own tax position and for the accuracy of what you file. Section 19 applies.

We build the product to meet Level AA of the Web Content Accessibility Guidelines. If you meet a barrier using BrokerFlux, tell us at admin@wasteflux.co.uk and we will treat it as a defect.

We own the platform, its software, design and documentation, and nothing here transfers that to you. If you send us feedback we may use it freely to improve the product, without obligation to you.

We may name you and show your logo as a customer of BrokerFlux on our website and in marketing materials. Tell us if you would rather we did not, and we will stop.

Each of us will keep the other's non-public information confidential and use it only for this agreement. This does not apply to information that is public through no fault of the recipient, was already known, or must be disclosed by law.

We will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided "as is": we do not warrant that it will be uninterrupted or error-free, nor that it will meet requirements we have not agreed in writing.

BrokerFlux is not a substitute for professional advice. It produces invoices, tax calculations, waste documentation and regulatory records from what you and your suppliers enter, and some of it is drafted by automated tools that can be wrong. You remain responsible for their accuracy and for your own legal, tax and environmental compliance. Check them against your own records and take professional advice where it matters.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither of us is liable for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss.

Subject to that, our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.

You will indemnify us against claims arising from your use of the service in breach of these terms, from data you put into it that you had no right to, or from your failure to meet your own obligations as controller of that data.

We may update these terms. For material changes we will give account owners at least 30 days' notice by email, and they take effect at your next renewal. Continuing to use the service after that is acceptance. If you do not accept, you may cancel before they take effect.

• Neither of us is liable for failures caused by events outside our reasonable control.
• You may not transfer this agreement without our consent. We may transfer it to a group company or a buyer of the business.
• Nobody other than you and us has rights under this agreement.
• If a term is unenforceable, the rest continues to apply.
• These terms and the Privacy Policy are the whole agreement between us, and replace anything said beforehand.
• Notices to us go to the email addresses below; notices to you go to your account owner's email.

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

WASTEFLUX LTD (company 17273695), 51 Eastern Way, Letchworth Garden City, SG6 4PG, United Kingdom.

Legal: admin@wasteflux.co.uk · Security: admin@wasteflux.co.uk · Support: admin@wasteflux.co.uk

See also our Privacy Policy.